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policies, terms & conditions

policies, terms & conditions


Late Arrivals: We request that you arrive at least 5 minutes prior to your appointment time so that we can provide you with the hospitality experience that you deserve. If you arrive late for an appointment, we may not have enough time available to accommodate you and complete the reserved service. As a courtesy to others, we reserve the right to reschedule your appointment if you arrive late.

Cancellations: We require 24-hour advance notice for all cancellations. If you do not cancel an appointment in advance, we reserve the right to charge you for the full cost of the service(s) and/or require a credit card at the time of booking future appointments. After three (3) no-show appointments or cancellations within 24 hours, we reserve the right to restrict the ability to create online appointments.

Extensions: Our stylists are trained to handle extensions with care. However, we are not responsible for damaged or loose extensions as a result of a Ten Friends service. While we happily service clients with extensions, Ten Friends is not responsible for extensions that come loose or are damaged during the wash or blow-dry. To accommodate for the extra time needed to style clip-in extensions, Ten Friends will charge an extra $15 for this service.

Ten Friends Refund / Return Policy

With proof of purchase, Ten Friends accepts returns of products purchased at any Ten Friends Blow Dry & Style House for a full refund within 30 days of original purchase.

Please note that Ten Friends gift cards or gift certificates may not be returned and should be treated like cash. They cannot be replaced if lost or stolen, but they never expire. They cannot be redeemed for cash unless required by law.

Smarty Pants Membership Cancellation: Memberships can be canceled at any time, without penalty. Memberships must be canceled by filling out the membership cancellation form on our website Click on this Link or via email at cancelmembership@ten-friends.com. To cancel your membership via email, please send your name, phone number, email, and the date you’d like to cancel to cancelmembership@ten-friends.com. Upon cancellation of membership, any unused blowouts expire 6 months after the date of membership cancellation.

Unused blowouts “rollover” month to month and never expire during membership. Upon cancellation of membership, any unused blowouts expire 6 months after the date of membership cancellation. Unused blowouts and discounts have no cash value. Member is not entitled to redeem unused blowouts or discounts for cash or store credit and Member is not entitled to a refund for any unused blowouts or discounts at any time during membership or upon cancelation.

The membership fees will recur monthly until canceled by the member. Each Member agrees and understands that the Member’s credit card will automatically be charged the applicable monthly fee. It is each Member’s responsibility to keep Ten Friends informed of accurate billing information.

Ten Friends Privacy Policy

Ten Friends LLC (“Ten Friends”) is committed to ensuring the privacy of our customers’ personal information, and this Privacy Policy is designed to voluntarily comply with current privacy guidelines and best practices.

When you book reservations or purchase something from our online store, as part of the booking, buying and selling process we collect the personal information that you provide. When you browse our website or email offers, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Even if you do not make a reservation or purchase on our site, we have the ability to track usage of our website, including what pages are visited, what products are viewed, and the third-party sites that led you to our site. This information is not used to track information about individuals but is used at an aggregate level to customize our site, improve the online experience, and plan advertising and promotions.

There are times when you may provide other personal information to us voluntarily. This occurs when you provide feedback to us through emails, return forms, letters, or telephone calls. We use this information to respond to your query, to keep track of guest feedback, and to improve our service to guests.

When you provide us with personal information to complete a booking, verify your credit card, place an order or return a purchase, we infer that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason (like guest surveys, special offers or marketing), we will either ask you directly for your express consent or provide you with an opportunity to say “No”.

If, after opting in to our survey, offers or marketing lists, you no longer wish to be contacted, you may withdraw your consent by clicking the “unsubscribe” option in the email message, by emailing us at IT@ten-friends.com or by mailing us at:

Ten Friends Privacy Team
11 East First Street
Hinsdale, IL 60521

Ten Friends does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. Marketing information sent by Ten Friends may be sent by us as part of a cross-promotion or other collaboration with other companies or brands, but we do not disclose personal information to such companies or brands.

Ten Friends will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. Authorized Ten Friends’ service providers may also have access to this information in order to carry out their responsibilities directly connected with the processing of your purchases or handling of guest service issues. Outside of these activities, we will not disclose your personal information to any third party without your written consent unless required to do so by law.

Credit card information provided on our website is encrypted and processed using our software providers’ secure portal. Although no method of transmission over the Internet or electronic storage is 100% secure, our software provider and credit card processing partners follow all PCI-DSS requirements and implement additional generally-accepted industry standards.

Ten Friends, as with many other websites, makes use of “cookies” to help deliver a better website experience. Cookies are alphanumerical identification elements that we transfer to the hard drive of your computer via your web browser. They enable our systems to recognize your browser and offer you value-added services and promotions.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any minors legally under your care to use this site.

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on this website. If our company is acquired or merged with another company, your information may be transferred to the new owners so that this company may continue to provide services and products to you.

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at IT@Ten-Friends.com or by mail at:

Ten Friends Privacy Team
11 East First Street
Hinsdale, IL 60521


Ten Friends Terms of Service

This website is operated by Ten Friends LLC or its affiliated companies (“Ten Friends”). Throughout the site, the terms “we”, “us” and “our” refer to Ten Friends. Ten Friends offers this website including all information, tools and services available from this site to you (the “user”), conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), as the same may be amended from time to time, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.


Use of this website is conditioned upon your acceptance of the terms and conditions contained herein, as the same may be amended from time to time. All users of this website hereby understand and agree that their use of such website constitutes acceptance of the terms and conditions set forth in this legal notice. Ten Friends reserves the right to modify the terms and conditions at any time without prior notice.

If you do not agree to these terms, you may not use this website. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any minors legally in your care to use this site.


Certain products or services may be available exclusively online through our website. All products or services may have limited quantities and are subject to return or exchange only according to our Refund/Returns Policy.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We reserve the right to refuse any order placed with us and, in our sole discretion, to limit or cancel quantities purchased per person, per household or per order. We may exercise these rights on a case-by-case basis.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that which relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


Any use of this website for an illegal or objectionable purpose is strictly prohibited. You agree that you will not use this website to engage in any activity that could be deemed illegal, harmful to others, or give rise to civil liability. Such activities include, but are not limited to: (i) activities involving the transmission of unlawful, threatening, harassing, obscene, sexually explicit, pornographic, hateful, profane, libelous, or defamatory information; (ii) activities involving the transmission of junk mail or spamming; (iii) activities involving the promotion or use of viruses; (iv) activities that violate any law, regulation or statute; and/or (v) activities that infringe upon any legally protected property right, etc.

By using this site, you agree that any and all information transmitted to or with the use of this site cannot and shall not be deemed confidential or proprietary. We reserve the right to monitor transmissions and investigate any alleged prohibited use of this website and to disclose or report any and all information relating to such prohibited use.

Ten Friends, its managers, members, affiliates, employees, agents, partners, subsidiaries, and/or contractors shall not assume, and expressly disclaim, any and all liability relating to an individual’s illegal or prohibited use of this website. Any violation of this or any other section contained herein may result in termination of service and or any other action we determine to be appropriate under the circumstances.


This website contains trademarks, trade names, service marks, copyrights, and/or logos belonging to Ten Friends. Such marks remain the property of Ten Friends. You recognize and acknowledge the ownership of these marks and understand that you do not acquire, through use of this website, any right, title, or interest in the marks. You agree not to change, modify, and/or exploit the marks, nor participate in any activity which modifies and/or exploits such marks. All rights to these marks are reserved. Any use of the marks without express written authorization is strictly prohibited.


This website may contain links to other sites. These links are provided merely to assist the user. These sites are independent of Ten Friends’ site, and we do not and cannot control the content and/or representations of such sites. The information presented via these links may not necessarily reflect beliefs held by Ten Friends. The inclusion of a link does not mean that we accept or endorse any of the content contained in any such site. The user is responsible to protect himself/herself while associating with the linked site. Ten Friends, and its managers, members, affiliates, employees, agents, partners, subsidiaries and/or contractors disclaim any and all responsibility or liability for content contained on such linked sites and will not be held accountable for any damages, of any kind, incurred by those who visit such sites; provided, however, that Ten Friends shall attempt to promptly remove any such link which is reported to us and is, in our solely judgment, inappropriate.


If one or more of the provisions contained in these terms and conditions are held to be unenforceable under applicable law, such provision shall be appropriately limited in its scope. If any such limitation is not feasible, such provision shall be excluded from these terms and conditions and the balance of these terms and conditions shall be enforceable.



We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that, from time-to-time, we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.


Notwithstanding any other provision set forth in these terms and conditions, Ten Friends shall not be liable for any failure or delay in its performance due to any cause beyond our reasonable control, including, without limitation, any act of war or civil insurrection, national emergencies, acts of God, fire, explosion, vandalism, storm, earthquake, flood, embargo, riot, sabotage, industry-wide strikes, lockouts, work stoppages or other labor difficulties, industry-wide supplier failures, unavailability of materials, rights of way, governmental acts or acts of terrorism; provided, however, that Ten Friends shall attempt to correct promptly such failure or delay in performance to the extent practicable and consistent with then applicable law and regulatory requirements.


You hereby agree to indemnify, defend, and hold harmless, Ten Friends, its managers, members, affiliates, employees, contractors, subcontractors, agents, partners, and subsidiaries from and against any and all claims, actions, suits, demands, costs, and damages (including reasonable attorney’s fees) asserted by any third party as a result of your use of this website. Ten Friends has the right to control any defense pertaining to this section.


Nothing in this Agreement is intended to or shall be construed to constitute or establish an agency, joint venture, partnership, or fiduciary relationship between the parties, and neither party shall have the right or authority to act for or on behalf of the other party.


These terms and conditions shall be governed by, construed, and enforced in accordance with the laws of Illinois, United States of America, without regard to any choice of law principles.


You hereby agree and irrevocably consent to submit to the exclusive jurisdiction and venue of the courts of Illinois and of the United States of America located in Illinois for any and all claims arising from the use of this website.


These terms and conditions constitute the full and entire understanding and agreement between the parties pertaining to the subject matter and supersede in their entirety any and all written or oral agreements previously existing between the parties with respect to the subject matter.